Account and sign-in
For login, email, access, or account security issues, include your NexusCast account email and the sign-in method you used.
[email protected]Support
Help Centre
Get help with account access, billing, scripts, rehearsal sessions, avatars, and NexusCast app setup.
Billing and refunds
For subscriptions, invoices, failed payments, cancellation questions, or refund requests, include the account email and invoice reference if available.
[email protected]Rehearsal and scripts
For script import, scene parsing, voice rehearsal, avatar, or device issues, include your platform, app version, and a short description of the scene workflow.
[email protected]Privacy and data
For privacy, access, correction, deletion, or data handling questions, contact the privacy mailbox.
[email protected]Before contacting support
- Confirm you are signed in with the same email used at checkout.
- Refresh the dashboard after payment or subscription changes.
- Check that your device has a stable internet connection for cloud AI and avatar features.
- Restart the app after changing plan, licence, or billing status.
- Include screenshots or exact error text when contacting support.